Head office: 01245 269335; Chelmsford: 01245 359353/07958 076001; Basildon: 01268 822800/07717 126407 info@renew-us.org

Senior Management Team

Nikki Schuster

Nikki Schuster

Chief Executive officer

Nikki became CEO at Renew in August 2019 She has been working at Renew since 2004, when she joined as a counsellor.  Nikki is MBACP accredited. She has worked Therapist, Supervisor and Trainer. She has worked for Beat, the eating disorders charity as a trainer and for Lambeth Crime Prevention Trust as a trainer, raising awareness around domestic violence.

Her research areas have included the effects of labelling and diagnosis on counsellors, clients and their families, also on developing ways of working with clients who express their distress through self-harm, suicidal ideation and/or eating disorders.

“Working for Renew is a privilege, being able to carry forward the charity’s mission and ensure that counselling  of a high standard remains accessible and available to all those in our communities is her main aim”.


  •  MA in Counselling and Psychotherapy
  • PG Dip, Integrative Counselling
  • Dip Integrative Supervision
Hilary Lydon

Hilary Lydon

Counselling Manager

Hilary is a supervisor and BACP accredited counsellor with many years experience and is based in Renew’s counselling centre in Chelmsford.

She is a Barnardo’s approved adoption counsellor and has worked with children and young people for over 15 years and with families and people with adoptive issues for over 8 years.


  • Advanced Diploma in Person-Centred Counselling.
  • Certificate in Person-Centred Art Therapy.
  • Certificate in Foundation Skills for Mediators (Law Society accredited)
  • Diploma in Casework Supervision (Level 4)
  • NCFE Level 2 Certificate in Equality and Diversity
  • Certificate in Children Matter:
    • Training for Professionals Working with Children and Young People
    • (9 Credits at Level 3)
Justine Colley

Justine Colley

Counselling Manager (Schools)

Justine is a BACP accredited counsellor currently in the role of Renew’s Counselling Manager of the Schools service.

Previously she worked as a youth worker for Essex County Council, Essex Young People’s Drug and Alcohol service and Connexions.

She has been employed by Renew since July 2007…she continues to practise as a counsellor in senior schools in the Essex area.

Emma Smith

Emma Smith

Clerk to the Council of Trustees, Executive Officer to the Chief Executive, Senior Offices & HR Manager

Emma manages all functions of the Head Office, including Human Resources for 140 employees and volunteers, Payroll, Finance, Facilities and Legal & Governance.

As a senior management team we bring almost 80 years of post-qualification counselling experience and insights from our work in teaching, social work, ministry, higher education and youth work.

Renew is accredited by the British Association of Counselling & Psychotherapy (BACP), and is an academic franchise partner of Anglia Ruskin University.








Paul Galbally                                                               Programme lead for Counselling and Psychotherapy course at Anglia Ruskin University

Paul Galbally has just completed his doctorate in Applied Psychology at the University of Essex where he studied therapeutic applications to families and separation. Paul also has an undergraduate degree in Psychology, a clinical Masters in Relational Psychotherapy and is an accredited member of the British Association of Counselling and Psychotherapy.   He is currently working for Renew Ltd. as the programme lead on a diploma and degree course in Counselling and Psychotherapy that is affiliated to Anglia Ruskin University.

Paul is trained in systemic and psychodynamic psychotherapy and has extensive experience in working clinically with complex families, couples and individuals referred through social care, adoption services, family court, the educational sector and the NHS.  Paul’s specialist areas of research are family, conflict/separation, discourse analysis, ethical messiness in sensitive topics and interdisciplinary approaches. 


Opening Times

Sycamore Centre
  • Monday 12.00noon – 8.00pm
  • Tuesday 10.30am – 8.00pm
  • Wednesday 9.00am – 12.00noon
    4.00pm – 8.00pm
  • Thursday 9.00am – 8.00pm
  • Friday 9.00am – 4.00pm
Bridge Centre
  • Monday 10.00am – 9.15pm
  • Tuesday 10.00am – 9.15pm
  • Wednesday 10.00am – 6.00pm
  • Thursday 11.00am – 8.00pm
  • Friday 9.30am – 2.00pm
BACP logo
Renew’s therapeutic services are accredited by the British Association for Counselling and Psychotherapy.
Renew Counselling is a registered charity No 1084940 and a Company limited by guarantee, registered in England.
Registered office: Sadlers House, 2 Legg Street, Chelmsford, Essex CM1 1AH Company No. 4099810
TM The name, logotype and four squares graphic device are registered Trademarks (Reg No: 3015144) of Renew Counselling